Privacy Policy

Effective Date: 06 August 2026

Sarah Holmes Studios ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your personal data.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • First name

  • Last name

  • Email address

  • Telephone number

  • Delivery address

  • Billing address

Order Information

  • Products purchased

  • Order history

  • Order value

  • Shipping preferences

  • Gift note information (where applicable)

Payment Information

Payments are processed securely by our trusted payment providers.

We do not store your full debit or credit card details on our website.

Payment providers may securely process:

  • Card details

  • Payment authorisation

  • Fraud prevention checks

  • Transaction confirmations

Please refer to the privacy policy of your chosen payment provider for more information.

Technical Information

When you use our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referral source

  • Website usage statistics

This information helps us improve our website and customer experience.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Enable website functionality

  • Analyse website traffic

  • Improve website performance

  • Help keep your shopping basket active while browsing

You can control or disable cookies through your browser settings.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Deliver artwork and greeting cards

  • Process payments

  • Communicate about your order

  • Respond to enquiries

  • Provide customer support

  • Prevent fraudulent activity

  • Comply with legal obligations

  • Improve our website and services

Where you have chosen to subscribe, we may also use your email address to send newsletters, new product announcements and exclusive updates.

You can unsubscribe from marketing emails at any time.

3. Lawful Basis for Processing

Under UK GDPR, we process your personal information because it is necessary to:

  • Perform our contract with you when fulfilling an order

  • Comply with legal obligations

  • Pursue our legitimate interests in improving our business and preventing fraud

  • Send marketing communications where you have provided your consent

4. Sharing Your Information

We only share your information where necessary.

This may include:

  • Payment providers

  • Delivery and courier companies

  • Website hosting providers

  • Email marketing platforms (where you have subscribed)

  • Professional advisers where legally required

  • Government authorities where required by law

We never sell your personal information to third parties.

5. International Transfers

Some of our trusted service providers may securely process data outside the United Kingdom.

Where this happens, appropriate safeguards are used to ensure your information remains protected in accordance with UK data protection laws.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information, including:

  • Secure website encryption (SSL)

  • Password-protected systems

  • Secure payment processing

  • Restricted access to personal information

  • Regular software updates and security monitoring where applicable

Although we take every reasonable precaution, no method of online transmission can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We only retain personal information for as long as necessary.

This may include:

  • Customer orders

  • Accounting records

  • Legal and tax obligations

  • Customer service enquiries

When information is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information where appropriate

  • Restrict or object to certain processing

  • Withdraw consent for marketing communications

  • Request a copy of your information in a portable format

  • Lodge a complaint with the Information Commissioner's Office (ICO)

More information is available at www.ico.org.uk.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including payment providers, delivery companies and social media platforms.

We are not responsible for the privacy practices of external websites.

10. Children's Privacy

Our website is intended for general audiences and is not directed towards children under the age of 13.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.

Any updates will be published on this page together with the revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Sarah Holmes Studios

Email: sales@sarahholmesstudios.co.uk